Privacy Policy

Ricky's Style LLC (d/b/a Ricky's Style Barbershop).

Version 2026-11-13 · Resumen en español bajo cada sección.

Who we are and where this applies

Ricky's Style LLC (d/b/a Ricky's Style Barbershop), Royal Palm Beach, Florida, USA, is responsible for your information. This policy covers our website (rickysstylebarbershop.com) and our Android app "Ricky's Style Barbershop" (com.rickysstylellc.barbershop), which shows the same booking service. Contact: barber@rickysstylebarbershop.com or (561) 284-2300.
Ricky's Style LLC es responsable de tu información. Aplica al sitio web y a la app Android.

What we collect

Name, mobile number, email, appointment history, notes about your haircut preferences, and booking technical data (IP address, browser, date/time of acceptance of our terms). To open My Pass we use your mobile number and a one-time 6-digit code, and we keep a sign-in token on your device. If you pay or save a card, Stripe processes and stores it; we keep only a reference and the last identifiers Stripe returns, never the full card number.
Nombre, teléfono, correo, historial de citas, notas del corte y datos técnicos de la reserva. Para My Pass usamos tu teléfono y un código de 6 dígitos. La tarjeta la procesa y guarda Stripe.

Chat assistant "Lili" (AI)

"Lili" is an automated virtual receptionist powered by artificial intelligence (Anthropic, PBC). The messages you type in the chat are sent through our server to Anthropic to generate a reply, and are not saved in our database; the conversation stays in your browser or app until you close it. Please do not type payment card numbers, passwords or other sensitive information in the chat. Lili can make mistakes: confirm prices, times and policies on the booking page or by calling (561) 284-2300. To report an inappropriate or incorrect answer, email barber@rickysstylebarbershop.com.
"Lili" es una recepcionista virtual con inteligencia artificial (Anthropic). Tus mensajes del chat se envían por nuestro servidor a Anthropic para generar la respuesta y no se guardan en nuestra base de datos. No escribas tarjetas ni contraseñas. Para reportar una respuesta incorrecta o inapropiada escribe a barber@rickysstylebarbershop.com.

App usage and crash data (Firebase)

The Android app uses Google Firebase Analytics and Firebase Crashlytics (Google LLC). They collect a pseudonymous app-instance ID, app usage events (for example app opens and screens viewed), crash reports and technical data such as device model, operating system version, app version and approximate region. We use it only to keep the app stable and to understand how it is used. It is not linked to your name, phone number or email, it is not used for advertising, the app does not use the advertising ID, and we do not sell it. Google handles this data under its own terms: policies.google.com/privacy and firebase.google.com/support/privacy. Uninstalling the app stops further collection.
La app usa Firebase Analytics y Crashlytics (Google) para estabilidad y métricas de uso; los datos son seudónimos, no se vinculan a tu nombre ni teléfono y no se usan para publicidad.

How we use it

To run your appointments, send confirmations and reminders by email, process payments, prevent fraud and payment disputes, keep the app stable, and improve our service. We do not sell your personal information.

Text messages

We send appointment reminders and operational texts only, and only if you opt in with the optional, unchecked SMS box when booking. Message and data rates may apply. Reply STOP to opt out, HELP for help. Mobile numbers and SMS consent are never shared with third parties for their marketing.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
No se compartirá ninguna información de consentimiento de opt-in o datos móviles con terceros ni afiliados con fines de marketing o promocionales. Todas las categorías anteriores excluyen los datos y el consentimiento del remitente de mensajería de texto; esta información no se compartirá con ningún tercero.

Who processes your data

Service providers acting on our behalf, each under their own security and privacy commitments: Stripe (payments), Twilio (text messages), Resend (transactional email), Supabase (database hosting), Netlify (website hosting), Anthropic (AI chat assistant) and Google Firebase (app analytics and crash reports).
Proveedores que procesan datos por nuestra cuenta: Stripe, Twilio, Resend, Supabase, Netlify, Anthropic (chat con IA) y Google Firebase.

Retention

We keep client and appointment records while you are an active client. Minimum payment and invoice records (amount, date and Stripe transaction reference) are kept for up to 7 years, as required by U.S. federal (IRS) and Florida tax and accounting rules, and to resolve payment disputes. Firebase data is kept by Google for a limited period (at most 14 months) and then deleted automatically.
Conservamos los registros de pago hasta 7 años por obligación fiscal; el resto mientras seas cliente activo.

Your choices and deleting your data

You can ask us to access, correct or delete your profile and personal data at any time: use the Delete Account & Data page (also linked inside My Pass and the app), email barber@rickysstylebarbershop.com, or call (561) 284-2300. We verify the request, then delete or anonymize your profile, appointments and preferences within 24 to 72 hours (maximum 30 days). Reply STOP to any text to stop messages.
Puedes pedir acceso, corrección o eliminación en cualquier momento; respondemos en 24 a 72 horas (máximo 30 días).

Security

Data travels over HTTPS and is stored with access restricted to the shop owner. No method of transmission is 100% secure, but we work to protect your information.